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  • How do I place an order?
    3 Ways to Place Your Order: 1. Website - add item/s to your cart and proceed to checkout 2. Email/ FB Page - send us your order via email at facereenterprises@yahoo.com or our Facebook page with the following information: Complete name Email address Shipping address Telephone/ mobile number Preferred payment method If you would like to insure your package List of items to order: Style Name / Color / Size / Quantity
  • What should I do if I was charged for an item that was not included in the package I received?
    One of our store associates will further investigate the issue and resolve it accordingly. If you are unable to make it into the store, please contact us at +63(917)112-4944 and we will be more than happy to further assist you.
  • If I never received an order confirmation, did my order go through?"
    If it has been more than 24 hours since order placement and you have not received an order confirmation email, please contact us using this form and we will assist you at the soonest possible time.
  • Do you have a physical store?
    Mother2Be Apparel is available at Robinsons Dept. Store Ermita, Galleria, and Pampanga
  • Do you offer alteration services?
    We do not offer alteration services at this time but we can recommend some reliable and convenient ones to you.
  • What materials do you use for your clothes?
    Each item is made with its own unique fabric and described in its listing.
  • Will I get the same exact colors on the color choices?
    Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting at the time the photo was shot can also affect an image's color.
  • How do I know which size to order?
    Please note that our size chart is a general guide and each item may vary due to the style and cut. How to measure for your size: Bust – measure around the fullest part of your chest. If you plan to wear a bra with the item, measure yourself with your bra on. Waist – Measure around the smallest part of your waist, directly above your belly button. Hips – Measure at the fullest part of your hips, standing with your feet close together. Need exact measurements for a specific item? Send an email or call us and we’ll get back to you as fast as we can. Check out our Size Guide here.
  • Should I select one size bigger than my current size if I'm still on my second trimester to make the outfit last till full term?
    It depends on your natural frame, size and size of your tummy. We would recommend customers to select a size bigger if their bust size has increased since the pregnancy.
  • How long can you hold my items?
    We will keep your items on reserve for 3 business days after you make your order. If you need an extension, send us an email to let us know. Please send us a copy of your deposit slip once you’ve made your payment so we can immediately ship your package.
  • How can I track my order?
    You may check the delivery status of your package by checking the courier's website and entering the tracking number sent to you in the shipping confirmation email.
  • What payment methods do you accept?
    You may pay using any of these options: BDO bank deposit Credit card/ PayPal GCASH
  • Do you accept credit card payments?
    Yes, we accept credit card payments via PayPal even without creating a PayPal account.
  • What are the shipping costs?
    Local shipping rates: Metro Manila - P130 Provincial - P180
  • Will my package be delivered safely and in good condition?
    Although we trust that our courier is safe and efficient, we recommend that you insure your package for a very minimal fee. Please note that we will not be responsible for any loss or theft of uninsured packages.
  • How long will it take for my order to be delivered?
    Packages are shipped out only when we receive your proof of payment. Orders made and paid after 2:00PM, on weekends and on holidays are shipped out on the next business day. For orders within Metro Manila, you will receive your package within 2 to 3 business days from the time your package was shipped out. For provincial orders, please allow 3 to 7 business days to receive your package.
  • Do you accept returns and exchanges?
    Yes, we do. Please make sure the item/s is unused and all tags are intact. Kindly email us at facereenterprises@yahoo.com or call us and we will assess your return/exchange request. We will then offer a credit memo for you, if applicable.
  • How do I return my online order?
    COVID-19 Updates: In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return. Let us know as soon as possible by contacting our customer service here. You may also chat with us on our Facebook Page.
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